Terms & Conditions
The T&C's refer to an annual paid up front or direct debit members as "members" and pay and play non-members as "non-members" when it relates to both the term used is "Customers" or "Users"
Booking & Access
The following terms and conditions apply to all users of the centre.
Use of the centre and facilities managed by the centre
1. To use the gym, group exercise class, swimming pool, courts, rooms, soft play users or any other facility or service must have pre booked and paid online in advance
2. All users of the centre must have their photograph taken to access the centre. Or provide photographic ID such as a driver's licence or passport on every visit to the centre
3. Turnstiles must be used for every visit using your membership or rewards card. The gate on the turnstiles is only to be used for wheelchair, push chair or limited mobility access. In centres where there are not turnstiles users must approach reception to have their card swiped
4. Where Fusion Lifestyle operate outside pitches and areas a member of staff will check payment has been made before entry is permitted
5. An adult is someone deemed 16 years and above
6. In instances of national emergency or local lock downs Fusion Lifestyle has the right to close centres without notice and/or limit usage to other Fusion Lifestyle run centres in areas outside of the local lock down.
7. If a member is more than 5 minutes late, they will be refused entry.
People unable to book online
We appreciate that some of our members may not be able to book digitally or online. In such cases these members can call the centre on the centre telephone number, and we will take bookings and payments over the phone.
Personal details
1. Customers must supply their email address, mobile phone number and address before their join or use the centre.
2. Fusion Lifestyle will not pass details onto third parties.
3. Any monthly direct debit membership must be cancelled via the website as per the terms and conditions of cancelling. To do this member must have an online account.
4. It is a customer's responsibility to update their personal details with Fusion Lifestyle should they change. Fusion Lifestyle will update customers by email, social media and website.
Age Restrictions
1. Fusion offer products and services that are subject to age restrictions, to ensure the best experience when using the facilities customer may be asked to provide proof of age.
2. The following are examples of accepted proof of age documents, passport, photo student ID, Proof of age card, driving licence.
Bookings & Court Hire
1. All visits/sessions must be pre-booked and paid for online or via the Fusion Lifestyle app or website. This can be done up to 7 days before for members and 6 days before for non-members. You'll just need to bring your membership or rewards card and can then go straight to your session. If you are a first-time booker, you can pick your card up on your first visit.
Paying for bookings
1. Non-members must pay for their chosen activity at the time of booking, or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts. Please contact your centre for confirmation of membership entitlement or see the memberships section below.
2. All non-member booked sessions and additional paid sessions by members including family swims are non-refundable or transferable so please ensure you can make the time slot you have booked before confirming the booking.
Booking Times
1. The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.
Conditions of Use
1. All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s and are issued with any membership.
2. If members rights are abused the membership may be terminated without notice. Membership is non-refundable
3. The Monthly Individual or Anytime membership includes 2 hours per week court hire per adult at no additional cost
4. Non-members pay the guest fee.
5. Members cannot bring in non-members.
Cancellation fees and non-attendance of bookings
1. A 'no show' fee of £3 will be applied to the members' account if they fail to attend a confirmed booking for gym, swim or group exercise.
2. A cancellation fee of £3 will be applied to the members' account if a class booking is cancelled within 2 hours of the class starting.
3. A cancellation fee of £3 will be applied to the members' account if a gym or swim booking is cancelled within 2 hours of the activity starting.
Pools
1. Lightning will cause closure of the Lido - no refunds will be issued but an alternative session can be booked
2. Brockwell Lido is a cold open water swimming pool, please read the cold open water swimming tips when you book or the posters at site. Children under the age of 18 are not permitted to swim in the Lido when the pool temperature is below 15°C. The pool temperatures are posted on social media when the Lido opens each morning.
Gym
1. Clean down your equipment before and after use
2. Place any blue roll/tissue in the bin after use
3. Use the hand sanitiser provided before entry to the gym
5. Bring your own sweat towel (please do not use this to wipe down kit, use the tissue and sanitiser provided)
6. Please ensure you arrive on time for a pre-booked gym session.
Studio
1. Please arrive no more than 10 minutes before the start of your class
2. Use hand sanitiser before you enter the studio
3. Ensure you wipe your kit down before and after use using the sanitiser spray and blue roll provided
4. Bring a bottle of water to stay hydrated throughout the class
5. Bring your own sweat towel (please do not use this to wipe any equipment use the tissue and sanitizer provided
6. If a member is more than 5 minutes late for a class they will be refused entry.
Memberships
Fusion Lifestyle sell a variety of monthly, short-term and annual memberships:
Premium - Anytime/Essential
Daytime/Foundation - Gym & Swim/Core
Family
Concession
Junior
Contact your local centre for a full membership list and further details
Premium
1. The Premium membership allows access to the gym, swimming pool, group exercise classes, & health suite where applicable. This membership allows members to book a maximum of 3 single courts for up to 1 hour per session
2. Courts can be hired for a maximum of 3 bookings per week of between 30 minutes and one hour in duration per booking per adult (table tennis, badminton, squash, tennis). Guests must pay a guest fee. Guests cannot enter the centre without the member.
3. This membership allows 7-day advanced booking rights and online booking.
4. A membership card will be issued which must be used to enter the centre on every visit.
5. Members must have their photo taken for their membership file or provide photographic ID on every visit.
6. The premium membership offers access to all locations operated by Fusion Lifestyle.
7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership.
8. A joint membership may be added to this membership which would allow two adults the same privileges as above.
9. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Anytime/Essential
1. The Anytime or Essential membership allows access to the gym, swimming pool, unlimited group exercise classes per week, & health suite where applicable. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost.
2. Guests must pay a guest fee. Guests cannot enter the centre without the member
3. This membership allows 7-day advanced booking rights and online booking.
4. A membership card will be issued which must be used to enter the centre on every visit.
5. Members must have their photo taken for their membership file or provide photographic ID on every visit.
6. The Anytime or Essential membership offers access to other centres in the same borough operated by Fusion Lifestyle.
7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership.
8. A joint membership may be added to this membership which would allow two adults the same privileges as above.
9. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Daytime/Foundation
1.The Daytime or Foundation membership allows access to the gym, swimming pool, 2 group exercise classes per week, & health suite where applicable from Monday to Friday 10am - 4pm. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost.
2. Daytime access hours may vary from borough to borough so please check & confirm with your local home site.
3. Guests must pay a guest fee. Guests cannot enter the centre without the member.
4. This membership allows 7-day advanced booking rights and online booking.
5. A membership card will be issued which must be used to enter the centre on every visit.
6. Members must have their photo taken for their membership file or provide photographic ID on every visit.
7. The Daytime or Foundation membership can only be used in the centre it was purchased in.
8. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership.
9. A joint membership may be added to this membership which would allow two adults the same privileges as above.
10. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Gym & Swim/Core
1. The Gym & Swim or Core membership allows access to the gym, swimming pool only. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost.
2. Guests must pay a guest fee. Guests cannot enter the centre without the member.
3. This membership allows 7-day advanced booking rights and online booking.
4. A membership card will be issued which must be used to enter the centre on every visit.
5. Members must have their photo taken for their membership file or provide photographic ID on every visit.
6. The Gym and Swim or Core membership offers access to your single home site.
7. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership.
8. A joint membership may be added to this membership which would allow two adults the same privileges as above.
9. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Family (Family 2 Adults + up to 2 children and Family Flex 1 Adult + up to 3 children)
1. The Family membership allows unlimited access for 2 adults to the gym, swimming pool, group exercise classes, health suite.
2. Courts can be hired for two hours per week, per adult (table tennis, badminton, tennis, squash)
3. Guests must pay a guest fee. Guests cannot enter the centre without the member.
4. This membership allows 7-day advanced booking rights and online booking.
5. A membership card will be issued which must be used to enter the centre on every visit.
6. Members must have their photo taken for their membership file or provide photographic ID on every visit.
7. The Family memberships can only be used in the centre it was purchased in.
8. The Family memberships include one free swim school place or skate school place, per child.
9. Unlimited casual swimming for the children.
10. Unlimited access to all kids' classes on our group exercise programme.
11. The birthday child gets a free place with a birthday party booking. Food not included.
12. The Choice membership offers cross usage to all locations operated by Fusion Lifestyle.
13. Children on the membership must be 14 and under.
14. Family memberships cannot be frozen, unless children are willing to be removed from swim school during that period. By doing this, we cannot guarantee the place will be there upon return
15. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Junior Membership
1. Members MUST be between the ages of 8 years and 15 years of age to join. Proof of eligibility may be required
2. Members who wish to use the gym facilities MUST be between the ages of 10 years and 15 years.
3. Under NO circumstances will children under the age of 10 years old be allowed access to the gym facilities
4. Members between the ages of 10 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian is required and the joining process must be completed by a legal guardian
5. If children under the age of 10 years are using any of the centre facilities within the membership a parent MUST remain on site.
6. Proof of the child´s date of birth will be required upon joining
7. Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply
8. Membership provides inclusive access to swimming, relevant Fitness Instructor supervised/monitored gym sessions (weekday and weekend junior gym sessions hours vary by borough - contact your local site for more info), group exercise classes and sport sessions for specific ages, one off peak racquet sport activity per week and all holiday activities (age limits may be in place)
9. Up to 6 days advanced telephone booking or on-line booking
10. A health questionnaire MUST be completed prior to undertaking exercise and signed on behalf of the child by a parent or guardian
11. All Instructors hold a current enhanced CRB or DBS, under child protection guidelines
12. Junior Members between the ages of 10-15 yrs can use the gym when accompanied and supervised by a parent or guardian (from open to 5.30pm weekdays, anytime weekends). They must always be supervised and only use equipment appropriate to their age, as outlined in the Junior PARQ
Borough Specific Concession
Tunbridge Wells, Weald and Putlands Off Peak Concession Memberships
Tunbridge Wells SC and The Weald LC Off Peak Concession memberships allows entry Monday - Friday between 10:00-16:00 and Saturday-Sunday after 12:00.
Putlands SC Off Peak Concession memberships allows entry Monday- Friday between 9:30-17:30 and Saturday-Sunday during normal opening hours.
NHS/ Emergency Services Membership
1. The Corporate membership allows access to the gym, swimming pool, 3 group exercise classes per week, & health suite where applicable. Extra bolt on classes can be purchased. This membership does not allow court bookings which would be chargeable at an extra cost, unless you upgrade to the Premium Corporate membership.
2. Proof of eligibility must be presented at point of sale, with a photocopy taken by centre and added to the membership account. The proof of eligibility will offer a 10% discount on our Essential/Premium memberships.
3. Proof of eligibility will include NHS staff card (with photo ID and name), NHS/Emergency services payslip, NHS/emergency services letter of employment (dated within the last 3 months),
4. Guests must pay a guest fee. Guests cannot enter the centre without the member
5. This membership allows 7-day advanced booking rights and online booking.
6. A membership card will be issued which must be used to enter the centre on every visit.
7. Members must have their photo taken for their membership file or provide photographic ID on every visit.
8. The Corporate membership offers cross usage to other centres in the same borough operated by Fusion Lifestyle.
9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership.
10. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Freeze or cancelling your membership
1. To amend your membership, please visit your local centre, where a Customer Service Assistant will be able to help you.
2. To freeze your membership, please visit the contact us page on the centre website, click "Give Notice of Membership Freeze" option, complete the freeze request form and submit it successfully. Once submitted, you will receive an automated confirmation.
2.1. The maximum freeze period per annum is 3 months in total (that could be consecutively or sporadically) at the cost of £10 per month.
2.2. Freezes must be a full month (1st-31st or 15th-14th) to coincide with the Direct Debit. We do not offer mid-month freezes.
2.3 If you are looking to downgrade your membership, please request this using the contact form which you will find on our website. The change will be effective from your next payment date.
3. To cancel your membership, you must select the "Give Notice of Cancellation" option on the contact us page, complete the cancellation form and submit it successfully. Once submitted, you will receive an automated confirmation.
4. All cancellation and freeze requests must be given with one clear calendar months' notice. If you are requesting a cancellation whilst in the middle of a freeze, the cancellation will not be processed until one clear months' payment of membership is given.
5. All new members have a 14-day cooling-off period. If you wish to cancel your membership within your first 14 days of joining, you must "Give Notice of Cancellation" option on the contact us page, complete the cancellation form and submit it successfully. You will also need to inform your centre that you are cancelling within 14 days of joining.
6. All memberships must be live and not frozen in their last month for them to be cancelled. Member accounts must not have any arrears to be able to cancel the membership.
Annual memberships
1. Annual memberships share the same terms and conditions as the relevant monthly direct debit membership
2. Annual memberships are non-refundable and non-transferable.
Lido Season Ticket Holders
1. Summer season tickets are valid for one season only and this period runs from April until the end of September
2. Winter season tickets are valid for one season only and this period runs from October to the end of March
3. Opening hours and season open, and close dates may vary during this time and will be published on the website
4. The season ticket is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash
5. To get best value purchase your season ticket early in the season as pro-rata refunds will not be issued
6. Fair usage policy - Fusion lifestyle operate a fair usage policy to ensure everyone can use the Lido. Excessive use may result in termination of use.
7. Season tickets are not valid for any additional opening outside of the advertised timetable
8. Season ticket holders are entitled to use of the lido only
9. The customer purchasing the season ticket must be over the age of 18 years of age
10. Lost season ticket can be replaced at the pool office for a charge of £5 per ticket
11. Season ticket holders MUST swipe their membership card upon entering the facility
12. The centre rules must be always adhered to
13. The promoter is Fusion Lifestyle, Suite 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ.
Swimming Lesson Terms & Conditions
To view our Swim School terms and conditions please click HERE.
Big Day Parties
1. Big Day Parties are available for children between 2 and 16 years of age.
2. All bookings MUST be paid in full at the time of booking.
3. Cancellation notice: a) More than 28 days' notice - The party may be transferred to another day. A fee of £10 will be charged for this change. b) Notice less than 28 days - The party will only be transferred without loss if the original booked date can be re-booked for another hire.
4. For Pool Parties a lifeguard will be available for up to 20 children. If more than 20 children attend a surcharge of £15 will be made for the additional lifeguard.
5. Lifeguards are not permitted to enter the water to organise activities. If a party organiser is required in addition to the lifeguards, you should discuss with the leisure centre and a charge for this will be made.
6. Food is provided at selected centres. Please confirm your requirements when booking. At other centres we ask you to bring your own party food (including a cake), drinks and decorations. Some centres do not have facilities for food.
7. If you wish to take photographs or use video equipment during your party you must obtain permission from the Duty Manager, and our disclaimer must be completed and signed in advance of the party.
8. Please arrive no more than 10 minutes before your party to meet your party host.
9. Two adults over the age of 18 are required to remain present throughout the party. More supervising adults may be required for Big Day Swim Parties for children under 8. Please check with the centre and confirm this when booking.
10. Our swimming admission policy always applies. Please ask a member of staff for details.
11. Socks must be worn for Big Day Bounce and Soft Play Parties.
12. Suitable non-marking trainers and comfortable clothing should be worn for Big Day Sports Parties.
Cashless top up card account
1. A cashless account is an account held that you or we have credited an amount of money to.
2. This credit once purchased or provided can be used to purchase either pre-paid activities and bookings or immediate bookings.
3. Once a credit has been added to your cashless account, either by you or Fusion Lifestyle, it cannot be refunded under any circumstances.
4. Should you have debt on any other account held with Fusion Lifestyle, then any credit balance can be transferred from your cashless account to the debt account without authorisation from you to either clear or part clears this debt account.
5. Credit on the cashless account will be valid for 2 years, after 2 years any credit on the cashless account will be removed and cannot be reinstated or refunded.
6. No interest is paid for any account that is in credit with Fusion Lifestyle.
7. Cashless credit cannot be carried forward to a new operator nor will it be refunded should Fusion Lifestyle stop the management of a single site or borough where credit is held. You will be given reasonable notice of any demobilisation of site or contract and requested to use any credit before the contract expiration date.
Tennis & Trampoline Lesson Payment
1. All fees must be paid in advance of the lessons.
2. Direct Debit payments are taken on the agreed payment date each month.
3. New joiners will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken.
4. We reserve the right to apply an activation fee where appropriate.
5. To amend your membership, please visit the contact us page on the centre website, select "Upgrade or Amend My Membership", complete the relevant fields and submit. All and cancellations must be given with one clear calendar months' notice, via the contact us page on the centre website. Click 'Give Notice Of Cancellation', complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation.
6. Failure to provide the full notice period to cancel your tennis/trampoline when on Direct Debit may result in Fusion Lifestyle taking recovery action for the outstanding payment.
7. Fusion reserves the right to change the price of tennis and trampoline lessons at any time. Direct Debit customers will be notified in writing with at least 10 working days' notice of any change.
8. For any failed Direct Debits, Fusion Lifestyle reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment. Under these circumstances Fusion Lifestyle will not guarantee the same space on the existing lesson.
9. Direct Debit payments include 45 sessions per year
10. The monthly Direct Debit subscription remains the same for each calendar month. Over a 12-month period, with 12 equal Direct Debit payments a total of 45 tennis or trampoline lessons will be available to attend.
7 days 'Holiday Pass' membership
1.Options and facility access varies per site and borough - contact your local site for more information
2. Passes are for seven (7) consecutive days from the nominated start date.
3. Fusion current terms and conditions to be always adhered to.
4. Holiday passes are non-transferrable and non-refundable after time of purchase.
5. Fusion Lifestyle reserves the right to restrict access to certain areas at any time. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
6. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
Refer a Friend Campaign
Refer a friend campaigns run at specific times during each calendar year. This will be a Group Campaign or Site/ Borough specific.
The campaign offers the current member 50% of their next monthly payment when they refer a friend who joins as a member within the campaign offer period stated.
To be eligible for entry you must be a current paying member either by direct debit or a paid in full membership (excludes season tickets and casual users).
To participate in the Refer a Friend promotion you must ensure your friend informs the centre staff team at time of joining. We are unable to backdate a referral entry if this is not declared at point of sale.
You can refer as many friends as you like. A friend is any friend, family member or other member of the public, provided they are aged 16 or over and a UK resident, who do not already have a membership with Fusion Lifestyle.
This offer is not in conjunction with Swim School.
To make a qualifying entry your Friend must:
1. Sign up to a monthly direct debit or paid in full annual membership
2. Inform the member of staff that they have been referred to join the centre. The staff member will then complete the required form that creates the entry.
3. Both the existing member and new member to successfully pay 1 direct debit payments
4. Comply with our Terms & Conditions
The 50% off June 2025 direct debit prize will be processed after 1 direct debit payments from the new customer. Both the existing member and the new member still be a live member to receive the free month.
This offer is not transferable, and no cash alternative will be offered. We reserve the right at any time to substitute an alternative prize.
General Monthly, Short-term and Annual Membership Offers & Promotions
1.Fusion Lifestyle run offers & promotions for current and prospective members and customers
2.These offers & promotions will be marketed on channels such as email, phone, text, social and print.
3.The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
4. Fusion Lifestyle reserves the right to extend or amend offers and promotions at any time. However, will always try and give notice and reasoning behind any extensions or amends.
Free Gym or Swim Pass/3 Day Activity Pass
1. The free gym or swim pass OR 3 Activity Pass cannot be used in conjunction with any other offer.
2. Only one activity can be booked, either a gym session or a lane swim session.
3. Offer for new customers only.
4. Only one free pass is allowed per person within the campaign period.
5. Fusion current terms and conditions to be always adhered to.
6. To use the free pass, you must be over 16 years of age.
7. The free pass is only valid for 7 days from registering.
8. The free pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise.
9. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
10. Offer excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle.
11. Centre rules must be always adhered to.
12. Centre management reserves the right to refuse entry.
13. By submitting your details for a free a session, you are automatically opting in for communication for Centre information, Product and Membership details via email and occasionally text messages.
14. Offer not valid on outdoor lido swim sessions.
15. Pass valid for residents only, centres reserve the right to ask for ID on first visit.
16. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ 14. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice.
Annual 12 for price of 9 - '3 months free'
1. For new annual paying members only on all fitness memberships and cannot be used in conjunction with any other offer
2. If new member cancels their membership before their renewal date, they will not receive a refund.
3. Fusion Lifestyle reserves the right to restrict access to certain areas at any time during the promotion. All classes and sessions are subject to availability. Some activities may incur an additional charge. Please call-in advance to find out more.
4. The promoter is Fusion Lifestyle, 3 & 4 Blake House, Schooner Court, Dartford, DA2 6QQ
6. Fusion Lifestyle reserves the right to extend or amend the offer at any time without notice.
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