FAQs

What does “Administration” mean for Fusion Lifestyle?
Business as usual. One of the advantages of Administration is that it allows for the Charity to continue trading while Joint Administrators work to ensure the continued opening and continuity of the leisure centres. 
Fusion has appointed Nadeem Sweiss and Adam Stephens of S&W Partners LLP as Joint Administrators to oversee the Charity, with the aim of securing a new operator to take over the leisure centres.
To avoid disruption, the local authorities have agreed to a transition period, supporting the Charity in Administration while a new operator is secured, ensuring key services remain open to the local community.

Are the leisure centres still open?
Unless notified, the leisure centres remain open and operating as usual.

Will my membership still work?
Yes. All memberships at your leisure centre remain active.

Will classes, lessons and activities continue?
Yes. All classes, swimming lessons, and scheduled activities remain active.

Will local authority subsidised or hosted programmes continue? For example, marathons, subsidised swimming lessons 
Yes, these activities will continue.

Do I still need to pay my membership fees?
Yes. Direct debit and membership payments continue as normal unless advised otherwise.

I have paid in advance — will my booking/session take place?
Yes. All existing bookings and prepaid sessions at your leisure centre will be honoured.

Can I still make new bookings?
Yes. Bookings can be made online, through the app or in‑centre as usual. Your log in details will remain the same.

Will staff still be here?
Yes. Staff remain in place and operations continue at your leisure centre.

Will my centre close?
There are no plans by Fusion to close this leisure centre. 

What happens next?
Management, the Joint Administrators, and the local authorities will work to secure a new operator over the coming months so that services can continue without disruption. Updates will be provided on the website as and when matters progress.

Who is running the business during Administration?
The Joint Administrators are overseeing operations, but day‑to‑day management remains with the Fusion staff.

Will my data remain protected?
Yes. All membership data continues to be handled in line with data protection laws. Fusion’s privacy policy is available here. 
If there is a change in operator there will be a transfer of your customer data to the new provider. Your data is important, and if we do handover operations to the new operator, everything will be processed in accordance with Data Protection regulations.
For the Joint Administrators, S&W’s privacy policy is available at Privacy notices | S&W Group

How do I contact you?
Please contact your local leisure centre team using the contact details on the website in the first instance. In the event your query is not answered, you may contact the Joint Administrators at fusion@swgroup.com.

Will prices change?
There are no plans to change prices, outside of any planned increases.

Can I cancel my membership?
Yes. Cancellation processes remain the same and follow standard terms and conditions.

Are loyalty points, credits, or passes still valid?
Yes. All existing credits and passes remain valid until further notice.

What about refunds?
For details about refunds, please contact your leisure centre.

Why has Fusion entered Administration?
Fusion has faced sustained financial pressures due to rising operational costs, reduced government funding, and post-pandemic recovery challenges. The Charity has made significant attempts to introduce new funding; however, despite some interest, these efforts were unfortunately unsuccessful and therefore Joint Administrators were appointed.

How will updates be communicated?
Updates will be provided on the local leisure centre’s website, in due course.
The Joint Administrators use a website to communicate to creditors. For log in details please contact the Joint Administrators email at fusion@swgroup.com.